Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to these Terms and Conditions.
These Terms and Conditions May Change – HatHero reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
We accept orders via our website at HatHero and accept payment with the following credit cards only: Visa & MasterCard. Credit card orders must include the account number, the account name on the card, along with the billing address (for credit card verification), expiration date and security code on the back of the card.
Standard Order Processing
Orders are processed and shipped within 48 hours once the order is received. We make every effort to maintain inventory to fill orders as quickly as possible, however occasionally an item(s) may become oversold and result in a backorder. We will ship the available portion of your order and ship the backordered item(s) as they become available.
We will happily exchange or refund any broken HatHero Clip 21 days of purchase. All returns for reason other than defect or damage are subject to a 25% restocking fee plus all freight charges.
Defective Product – Any product that is received with defect in material or workmanship may be returned for exchange within 3 days of receipt. Please return the item in its original unused condition and in the original packaging. Please contact customer service. A replacement will be shipped immediately.
Damaged Product – Any product that is received with visible damage must be noted by the delivery service upon receipt. Any concealed damage must be reported to our customer service department within 3 days of receipt.
We cannot accept returns for any reason without a Return Authorization issued by our customer service department. All returns for reason other than defect or damage are subject to a 25% restocking fee plus all freight charges. Please be aware that we cannot be responsible for any damage that is caused by you or an animal companion to any product. We cannot honor return or exchange for any merchandise that has been used, or is not in its original, new condition.
Return Instructions – Ship the unused item to the following address:
28 Ralston Street
Wilston, Qld, 4051
HatHero warrants to the original purchaser all products to be free of defect in material and workmanship. No warranty is given or implied for durability of use or longevity as use conditions vary greatly. HatHero shall be held harmless from all damages and injury resulting from the use of our products.